Cameron Douglas

The Theory of Relationship Management

by Cameron on Nov.17, 2009, under Business, Customer Service

phone8As a sales person, so much comes back to ‘how much I can sell,’ however I believe that this statement is redundant and belongs somewhere back in the 1940’s. The question today should be ‘how many relationships can I maintain?’

First off let’s define relationships – there are two kinds; personal and professional. Personal relationships are your family and friends. Professional relationships are those related to your career or investments, i.e. clients, staff, managers, suppliers etc.

The truth is, a person can only manage so many relationships before they start letting people down. Whether they are personal or professional is inconsequential. Someone who is a workaholic and works very hard to manage all of their internal and external business relationships will often let their personal relationships down by constantly canceling at the last minute or not answering messages. Similarly, those who place a higher value their personal relationships, will often have difficulty growing and maintaining their professional relationships, which may hinder their professional advancement.

Technology has certainly made it simpler to communicate with your contacts; however it has also created greater transparency and higher expectations for immediate responses. There are very few excuses you can use for not returning a phone call, or if a facebook post remains unanswered. With this in mind it is important to understand that the amount of relationships that you can manage will directly correlate with your success as a business person – that’s networking.

Over the coming weeks I will be discussing ways to better manage these relationships, and the great success that they can bring.

  • Networking 2.0
  • Positivity Breeds Positivity
  • Relationship Management – How does a Sim manage a relationship?
  • There are two kinds of successful people…
  • Driven people climb the ladder, Creative people build it.
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    1 Comment for this entry

    • Neil W

      I’ll keep it short and sweet. Family, religion, friendship. These are the three demons you must slay if you wish to succeed in business. – Monty Burns

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